File a Complaint

REALTORS® adhere to rigorous standards outlined in the Code of Ethics. If a REALTOR® fails to meet these standards, the California Association of REALTORS® Professional Standards Program offers several options to resolve a dispute:

Contact the Broker:

Reach out to the REALTOR®'s broker and inform them about the situation. This step may lead to a swift resolution. You can look up the agent's broker by visiting the Department of Real Estate website.

Utilize the C.A.R. Ombudsman Program:

This program is available exclusively for C.A.R. members. A C.A.R. ombudsman will work closely with both parties to find a resolution for non-legal disputes. If you wish to engage an ombudsman, please visit the link below.

C.A.R. Ombudsman Program »

File an Ethics Complaint:

If you are a REALTOR®, C.A.R. highly recommends contacting the Peer-To-Peer Ethics Infoline. A C.A.R. member will assist you in determining which articles of the Code of Ethics, if any, have been violated.

C.A.R. Peer-To-Peer Ethics Infoline »

Seeking Help with Filing Your Ethics Complaint:

An Ethics Advocate is available to guide you through the disciplinary hearing procedural process. Please note that an Ethics Advocate does not replace the role of an attorney. If you choose to hire an attorney, you may still engage an Ethics Advocate to provide additional support.