Posts

SAMCAR Supra® EKEYS and iBox BT LE lockboxes may access and work automatically in the area known as the KIM Users Group (Bay East, Bridge, Contra Costa County, Delta, Monterey County, San Benito County, San Francisco, Santa Clara County, Santa Cruz County, Silicon Valley, Tuolumne) as well as associations that are members of CRMLS provided they are using Supra® (see chart), and may obtain cooperating key service with BAREIS and MetroList (additional action and fees may apply). Read more to view a map of Supra® EKEY coverage for SAMCAR members.

Supra® offers broker and agent training on products including the eKEY app, iBox BT LE and SupraWEB. Read more for the Supra Agent/Broker Training Calendar

Supra has implemented a security update for keyboxes in order to maintain the highest quality standards. Supra eKEY users should be sure to update the eKEY app to the most current version available in the Android and Apple app stores.

Supra is excited to share the another new video to help support eKEY users! This month Supra features a how-to video for the Apple Watch.

With the Supra EKEY, your smart phone is the key. The EKEY app uses Bluetooth signal to open lockboxes so it works even in areas with poor or no cell signal. You just need to update your EKEY by opening the app using wifi or cell signal before going out to view listings. Learn how to set-up the Supra EKey on your iPhone or Android phone.

Attention Supra Keyholders: Supra implemented a small change to SupraWEB that affects the process for changing your credit card number for processing key payments. Click "Read More" for details. If you have any questions, please contact Supra Support at 1-877-699-6787

Android recently released operating system 8.0 for phones and tablets. Supra has completed testing of the new OS with the eKEY app and is happy to announce there are no issues.

If you need to call Supra's call center for assistance with your Supra key, you will be asked to provide your eKEY serial number. Read more for instructions on how to locate your eKEY serial number.

At this time, devices that run on Google Project Fi are not compatible with the Supra eKey app. We will notify you if this changes in the future.

SUPRA wants to make you aware of an issue that may affect some eKEY users.

Supra® EKEY users may obtain cooperating key service in several surrounding counties without being a member of the cooperating MLS or Association.

Sharing is Not Always Caring — an important message from MLSListings regarding proper use of your Supra key. REMINDER! There is a $1,000 fine for sharing or lending your Supra Key.