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Key & Lockbox Information
As a SAMCAR member and MLSListings subscriber, you can obtain Supra® key service to access lockboxes and much more.
Supra® Training Videos »
Supra® Tips & Support Wiki »
Supra® eKEY App
How to obtain Supra® eKEY Access with SAMCAR
Includes information about how to use the eKEY app on your device.
Supra® eKEY Coverage area
Includes a map of the areas in California where Supra eKEY service works and instructions for obtaining "Cooperating Key" access for keyholders outside the coverage area.
Cooperating Key Access
You may now co-op your key in several surrounding counties without being a member of the cooperating MLS or Association.
Set-up your SupraWeb account
Supra® iBox BT LE
Effective April 2022, per MLSListings Inc. the Supra BT LE is the required type, if any lockbox is used to provide showing access for agents.
To purchase iBox BT LE from SAMCAR, please Contact Us for availability and pricing.
iBox Operational Instructions
Includes information about how to use the Supra® iBox BT LE.
Keybox Transfer Report 
Please complete this form to transfer ownership of Supra® electronic keyboxes.
Supra® Support
Supra Support 1-877-699-6787
Contact Supra® Support
KIM Voice 1-888-968-4032
IMPORTANT! It is a violation of the Supra® Keyholder Agreement to lend or share your Supra® Key. SAMCAR will impose a FINE of $1,000 to anyone lending or sharing their key. ONLY the keyholder may use or be in possession of the key. |
Published: June 04, 2026
New Supra eKEY Features for SAMCAR Keyholders!
Starting June 4, 2026 SAMCAR will be providing our Supra keyholders with next-level eKEY app service as an upgrade included with your annual key service. Your key will automatically update to the new service level—Supra eKEY Professional. No additional action is required of you. Just start using the new Supra eKEY Pro App. Keyholders will also be able to control who and when can gain property access, such as plumbers, contractors, etc. with Single Access. Read more to learn about these new feature upgrades to your Supra eKEY service with SAMCAR.
Published: February 21, 2025
Where does my SUPRA® Key Work?
SAMCAR Supra® EKEYS and iBox BT LE lockboxes may access and work automatically in the area known as the KIM Users Group (Bay East, Bridge, Contra Costa County, Delta, Monterey County, San Benito County, San Francisco, Santa Clara County, Santa Cruz County, Silicon Valley, Tuolumne) as well as associations that are members of CRMLS provided they are using Supra® (see chart), and may obtain cooperating key service with BAREIS and MetroList (additional action and fees may apply). Read more to view a map of Supra® EKEY coverage for SAMCAR members.
Published: January 02, 2025
Supra Agent Training Resource Page
Supra® offers broker and agent training on products including the eKEY app, iBox BT LE and SupraWEB. Read more for the Supra Agent/Broker Training Calendar
Published: June 28, 2022
Supra® Reciprocity with CRMLS Starts June 27, 2022
Effective June 27, 2022, SAMCAR Supra eKEYS and BTLE lockboxes may access and work in a greatly expanded area. SAMCAR and associations in the KIM Users Group (Bay East, Bridge, Contra Costa County, Delta, Monterey County, San Benito County, San Francisco, Santa Clara County, Santa Cruz County, Silicon Valley) have established automatic cooperative reciprocal key and lockbox access, at no additional fee or cost, with the forty associations that are members of CRMLS. For a complete list of all 40 CRMLS associations check out: https://go.crmls.org/associations/ (Metrolist and BAREIS are not part of this automatic reciprocal key access and agents seeking to access Metrolist or BAREIS lockboxes will still need to pay for cooperating key access with those MLSs).
Published: April 29, 2022
MLSListings Lockbox Rule Change (April 2022)
In April the MLSListings Board of Directors voted to amend the MLS rules section for the type of lockboxes allowable in the MLS service area: Effective immediately, the Supra BT LE is the required type, if any lockbox is used to provide showing access for agents. Read more about this MLSListings rule change, enforcement and how to obtain Supra BT LE lockboxes as well as how to properly discard of Supra iBox BT, which are now considered electronic waste (e-waste).
Published: April 26, 2021
Supra Keybox Security Update Requires eKEY Version 2.0 or Higher
Supra has implemented a security update for keyboxes in order to maintain the highest quality standards. Supra eKEY users should be sure to update the eKEY app to the most current version available in the Android and Apple app stores.